§1 Scope of application
The following General Terms & Conditions, as valid at the time of ordering, shall solely apply for the business
relationship between krima & isa and the purchaser. krima & isa does not accept any provisions of the purchaser
which derogate these terms except where they have been explicitly agreed with krima & isa in writing.
§2 Conclusion of the contract
Your order will be treated as an offer to conclude a contract according to these Terms & Conditions. We are under
no obligation to accept your order. If we accept your order we will send you an order confirmation by email.
The order confirmation email from krima & isa is to be considered as acceptance of your order. If we are unable
to accept your order, we will attempt to convey this to you by phone, e-mail or by post.
§3 Delivery time
The normal delivery period is currently approx. 7 working days from the date of ordering. We will make every
commercially reasonable effort to meet delivery dates. In the event of delays, due to circumstances not known
to us at the time the order was placed and which are beyond our control, the delivery date will be extended
§4 Delivery address
Unless otherwise requested by the purchaser, delivery will be made to the invoice address. Where the purchaser
requires delivery to an address other than the invoice address, this must be stated when ordering. Subsequent
alteration of the delivery address can unfortunately not be accepted.
All prices are exclusive of VAT. Every effort will be made to ensure that the prices of all items are always
stated correctly - however, errors cannot be excluded.
§6 Delivery Charges
For deliveries within Germany there is a standard postage & packing
charge of 5.40 Euro, independent of the order value.
For deliveries to other countries in the European Union there is a
standard charge of 17 Euro.
Except Norway, Turkey and Hungary there is a standard charge of 30 Euro. For Oversea there is a standard charge of 35 Euro. We reserve the right to adjust delivery charges in line with the actual costs for
postage & packing incurred by us.
§7 Deliveries abroad
Our standard deliveries are within Germany and the EU. For deliveries outside of EU please contact us by phone
under +49 40 43 26 07 00 and we will endeavour to find an appropriate solution for your order request.
§8 Terms and payment
Currently payment is only accepted by bank transfer. Unless otherwise agreed, products ordered will only
manufactured and despatched after receipt of payment. If payment is not received within thirty days of
receiving your order, the order will be cancelled by krima & isa.
Account No. 1280168814
Sort Code 200 505 50
IBAN DE 63 2005 0550 1280 1688 14
§9 Complaints, Liability for defects
If a purchased item is found to be defective, the purchaser is entitled to redress (rectification of defects or
replacement). If redress fails to overcome the defects, the purchaser may - in the case of not inconsiderable
defects - terminate the contract, ask for the purchase price to be reduced or make a claim for compensation.
Unless otherwise provided for below, further claims of the purchaser - for whatever reasons - are excluded.
krima & isa thus does not accept any liability for damage which does not occur to the delivery item itself,
in particular krima & isa will not be liable for any loss of profit or other financial losses of the purchaser.
Where the liability of krima & isa is excluded or restricted, this also applies to the personal liability of its
employees, representatives and assistants.
The aforementioned liability limitation does not apply where intentional damage or gross negligence are concerned
or in case of personal injury. Moreover it does not apply where the purchaser asserts a claim based on § 1
and 4 of the Product Liability Law. Insofar as krima & isa intentionally breach a contractual obligation,
compensation for material damage is limited to the typical damage incurred. If redress is in the form of a
replacement delivery, the purchaser is obliged to return the goods initially delivered to krima & isa. The
replacement delivery will only be despatched after the initially goods delivered have arrived at krima & isa.
Exceptions to this rule require separate agreement.
§10 Return of goods and return consequences
Goods received may be exchanged by sending them back within two weeks without stating reasons. Individual sheets
of wrapping paper cannot be exchanged. For further details please call krima & isa under +49 40 43 26 07 00.
The period begins at the earliest with receipt of the goods and this notice. For adherence to the period the
timely dispatch of the goods will suffice. The costs for the return are at the purchaser’s expense. Return
shipments or the notification of returns should be sent to:
krima & isa GmbH
Geschäftsführerin: Kristina Marquardt
In the event of a valid return, the performances and possible benefits (e.g. compensation for benefits obtained)
received by both sides are to be restituted. In the event of deterioration of the goods, compensation for loss of
value may be claimed. This does not apply where deterioration of the goods is solely due to their inspection -
as might be the case in a shop. Incidentally, the need to compensate for loss of value can be avoided if the goods
have not been used and if one refrains from anything that could detract form the value.
§11 Use of customer data
Customer data is used by krima & isa for the purpose of processing of orders and payment transactions. Besides
this, we use your data to communicate with you concerning orders, products, services and promotions, to update
our database and to maintain your purchase accounts. We also use your information to enhance the performance
our shop and our website, to prevent or to detect fraudulent use of our website or to enable third parties to
carry out technical, logistic or other services on our behalf. We guarantee that your data will be used solely
for these purposes.
All goods remain our property until complete payment of the amount invoiced including all additional charges
has been received. The purchaser may make use of the goods within the scope of normal business practice but
not barter with them nor assign transfer. Claims from resale are herewith assigned to us.
§13 Place of fulfilment
The place of fulfilment for the mutual contractual commitments shall be Hamburg.
§14 Place of jurisdiction, applicable law
The parties agree to the court of Hamburg having exclusive jurisdiction over any dispute arising from the
contract. The parties further agree specifically that the court of Hamburg shall be the responsible court for
any dunning procedure. These agreements also apply to claims arising from cheques and draft payments. German
Law shall apply under exclusion of the United Nations Convention on Contracts relating to the international
sale of goods.
krima & isa GmbH
Geschäftsführerin: Kristina Marquardt